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My Account
  Each season, our team of partnering dealers across the US and Canada grows. By signing up as a dealer, you agree to purchase at least 3 Firecat Combustors at special pricing that you can then sell to stove owners in your local network.

We will provide to you the training and information necessary to support you in your selling efforts. This is a great way to broaden and expand your product offering.

If you would like to join our dealer network and resell Firecat Combustors, contact us at 1-866-417-9819 or by clicking here
How do I create an account?
  1) Click the "My Account / Order Status" link on the left hand side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link on the left hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link on the left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.